As you can see this truck was the "victim" of an improper installation. After a year and a half, the vehicle started to rust. The damage was underneath the vehicle windshield so the owner and the glass installer had no idea what was lurking beneath the windshield. Sad to say, this is an all too common problem in our area and in this industry. The good news for the owner was that we were able to restore the metal surface and safely install the windshield. The process of installing automotive glass at Excel Auto Glass involves following the AGRSS (Automotive Glass Replacement Safety Standards). Although to the customer, this is an area that they understand very little about. So we try to educate the customers and give them the idea that this is a real safety issue and not like a trip through the drive through for a quick meal. Even so, a lot remains hidden underneath the surface where the safety features of their vehicle can ultimately affect their own safety as well as the safety of their families. We don't compromise. Neither should you. How many times have we heard: "Just put it in any way...I'm selling the car." "Let the next guy worry about it." What's wrong here? I suppose it's up to us to be the conscience for the customers. Or, they'll find someone who is willing to compromise the vehicle integrity and just put the glass in anyway. How unfortunate it is that this goes on. Ignorance is negligence.
