Friday, July 13, 2007

Compromise







Life is full of compromises. The big question is what are you willing to compromise? Will the compromise involve lowering your standards? Will the compromise involve "settling" for less than what you expected? In the case of your vehicle, will you unknowingly compromise? I'm sure the average Joe or Josephine out there has very little information about auto glass installation. The same can be said for the safety components designed in all of today's vehicles. So as not to create another item on the "list of chores" it's safe to say that the consumer will have to "trust" the company and certainly the glass technician to do the right thing. It's pretty much the case that auto glass installations are not recommended for the novice. OK so here's where it gets interesting: as a glass technician you work for one of the high volume "industry leaders" and you load up your day with 8 jobs to do. A very good tech can probably put out a job in roughly 1 hour.


Now, we're assuming that the "industry leader" has instructed and trained their glass techs on the AGRSS practices http://www.agrss.com/standard.php or some kind of self derived facsimile how so ever named. (Please feel free to take a look at the AGRSS standards before you have your windshield replaced.) You then put the tech in a truck, add travel time and other mitigating circumstances and what do you get?


Perhaps there is a compromise! Very simple steps such as using primer to coat metal surfaces where the adhesive holds the glass in place become an after thought. Of course this is in the of interest saving time. So, as you probably looked at the photos in this post, guess what didn't get done??? Whomever replaced the windshield in the Chevy Express van we did the other day didn't use primer!

WOW you say...what a mess! That's right!

Here's a little safety tid-bit for you: The glass in your vehicle is part of the safety design feature of your vehicle. No kidding folks.

Now we all know about gambling. We all know why it is the casinos stay in business too. The odds favor the house. What do you think the odds are that if the vehicle pictured above rolled over: Would the glass have been able to support the roof structure as it was intended to do?

You're probably asking the question: "What are the odds that this vehicle would be in an accident?"

Any one care to roll the dice?

By the way....before you roll.... we have already encountered 12 or more vehicles since Januuary whose glass was replaced prior to visiting Excel Auto Glass in Middletown that were flat out rusted due to shoddy workmanship. We have a book full of pictures too!

So go ahead...roll the dice!


8 comments:

Unknown said...

Wow, great article. Indeed it does seem like certain industry leaders compromise the customer safety for time and cost of materials. I hope you don't mind if I expand on your points a bit! A lot of times insurance companies will try to persuade their policy holders to an auto glass shop they know is less expensive, what is the easiest way to cut costs? They use lower quality materials and they cut corners.

The windshield certainly is an important safety structure and NOT something to be taken lightly. In a head on collision it could pop out from the pressure of the airbags, and then there would be nothing to stop the perpetual motion of your head but the dashboard. Serious serious stuff folks. Thanks again for you post, it's always good to find another Windshield Replacement company looking out for their customers!

Unknown said...

Safety, as I know, should not be compromised nor left unattended. It should be paramount and always prioritized in any activities or finishing work such as working with
Glass Doors, glass panels and pantry doors.

Unknown said...

Looks like it has been corroded by rain and needs further sanding and painting.

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Unknown said...

Great article. I am looking for some help repairing my auto glass in Edmonton. Do you have any suggestions? Thanks.

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Anonymous said...

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